Often a Support Representative will ask for more information about your computer to help diagnose and troubleshoot issues. The RC Client log files can contain vital information to help with this. Here is some step by step instructions in locating the log file when asked to send the latest log file to support.
- Click on the Menu within the RC Client.
- Click on the Open Log Folder
- Find the most recent log file by looking at the Date Modified field within the file manager.
- Attach this log file to the support ticket to send to support.
You will always want to attach the log file that is most the most recent that will contain the log entries for the issue that occurred.